Case Study – Team Engagement

The client

City of London Reinsurance Team

The brief

The senior management team needed to know how to gain competitive advantage by managing performance tightly and by engaging the team, so they sought our expertise.

The process

We completed a personality profile for each team member, observed team meetings and coached leaders on leadership style. One team member was no longer a good fit, so we advised on an exit strategy. We helped team leaders conduct performance reviews, specifically helping them to identify the feedback they wanted to give and how to document it.

The outcome

The performance of the team dramatically improved. Revenue increased by 150%.