Lloyds managing agent with a turnover of £60 million and 100 staff
The client had recently been acquired by an American parent and separated from a previous company. The CEO needed to create a culture of performance and accountability.
We carried out full diagnostics, prior to creating detailed recommendations and an implementation plan.
The company has benefitted from a set of core values, career maps for actuarial and claims teams, a full set of behavioural competencies and a new performance review process.