Case Study – Organisational Development and Culture

The client

Lloyds managing agent with a turnover of £60 million and 100 staff

The brief

The client had recently been acquired by an American parent and separated from a previous company.   The CEO needed to create a culture of performance and accountability.

The process

We carried out full diagnostics, prior to creating detailed recommendations and an implementation plan. 

The outcome

The company has benefitted from a set of core values, career maps for actuarial and claims teams, a full set of behavioural competencies and a new performance review process.